EU Europe's Language Learning Hub
Legal

Privacy Policy & Terms of Service

Effective date: 1 January 2025  ·  Last updated: 1 January 2025

Privacy Policy

NorthFluent ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under applicable data protection law including the UK GDPR and EU GDPR where relevant.

The short version: We collect only what we need to provide our service. We don't sell your data. We don't run advertising. We use your email address to deliver your purchase and to communicate with you about your account.

Data we collect

Account registration

When you create a NorthFluent account, we collect:

  • Your full name
  • Your email address
  • A hashed (non-reversible) version of your password — we never store plain-text passwords
  • The date and time you registered

Purchases (PDF products)

When you purchase a PDF resource, we collect:

  • Billing name and email address
  • Transaction reference and amount (processed by our payment provider — we do not store card numbers)
  • Which product(s) you purchased and the date of purchase

Payment processing is handled by a PCI-DSS compliant third-party processor. NorthFluent never receives or stores your card details.

Contact form

If you contact us via our contact form, we collect your name, email address, and the content of your message. These are stored in our database solely to allow us to respond to you.

Technical data

Our server logs may record your IP address, browser type, referring URL, and pages visited. This data is used for security monitoring and aggregate analytics only. We do not use third-party analytics platforms that track you across the web (such as Google Analytics) unless we explicitly say so.

How we use your data

  • To provide the service: authenticating your account, processing your order, and delivering purchased PDFs.
  • To communicate with you: responding to support requests, sending order confirmations, and occasional product updates. You can unsubscribe from marketing emails at any time.
  • For security: detecting and preventing fraud, abuse, and unauthorised access.
  • To improve our products: analysing aggregate, anonymised usage patterns to understand what's working and what isn't.

We do not use your personal data for automated decision-making or profiling that has legal or similarly significant effects on you.

Cookies

We use a small number of essential cookies:

  • Session cookie: keeps you logged in during a browsing session. Deleted when you close your browser or log out.
  • CSRF token: protects form submissions against cross-site request forgery attacks.

We do not set advertising, tracking, or analytics cookies without your consent. If we ever add optional cookies, we will ask for consent first via a cookie banner.

Third parties

We share your data with third parties only where necessary to deliver our service:

  • Payment processor: to handle card transactions securely.
  • Email delivery provider: to send transactional emails (order confirmations, password resets).
  • Hosting provider: your data is stored on servers located in the [EU / UK — update as appropriate].

We never sell, rent, or share your data with advertisers or data brokers.

Your rights

Depending on your location, you may have the following rights:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: correct inaccurate data.
  • Erasure: ask us to delete your account and associated data.
  • Restriction: ask us to stop processing your data in certain circumstances.
  • Portability: receive your data in a machine-readable format.
  • Objection: object to processing based on legitimate interests.

To exercise any of these rights, email us at hello@northfluent.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

We retain your account data for as long as your account is active. If you delete your account, we will erase your personal data within 30 days, except where we are required to retain records by law (e.g. for tax purposes).

Terms of Service

These Terms of Service ("Terms") govern your use of https://northfluent.com and any products or services offered by NorthFluent. By accessing our website or making a purchase, you agree to these Terms.

If you do not agree to these Terms, please do not use our service.

Purchases & PDF products

What you are buying

When you purchase a PDF product from NorthFluent, you receive a personal, non-exclusive, non-transferable licence to download and use that PDF for your own personal educational purposes. You may:

  • Download the PDF to your personal devices
  • Print copies for your own personal use
  • Annotate, highlight, or mark up your copy
You may not: share the PDF with others, upload it to file-sharing platforms, sell it, redistribute it, reproduce it in whole or in part for commercial purposes, or remove any copyright notices. Doing so constitutes copyright infringement and may result in legal action.

Delivery

PDF products are delivered electronically immediately after your payment is confirmed. A download link will be sent to your registered email address. If you do not receive your download within one hour, please check your spam folder and then contact us at hello@northfluent.com.

Pricing

All prices are shown in GBP (£) unless otherwise stated and are inclusive of any applicable VAT where required. We reserve the right to change prices at any time; however, the price applicable to your order is the price shown at the time you complete your purchase.

Refund policy

Because our products are digital goods delivered immediately upon purchase, you waive your right to a 14-day cooling-off period under the Consumer Contracts Regulations 2013 at the point of purchase.

However, we stand behind the quality of our products. We will issue a full refund at our discretion if:

  • The product you received was materially different from how it was described.
  • The file was corrupt or could not be opened, and we were unable to resolve the issue.
  • You were charged twice for the same product due to a technical error.

Refund requests must be made within 14 days of purchase by emailing hello@northfluent.com with your order reference and a description of the issue. We aim to process all refund requests within 5 business days.

We do not offer refunds on the basis of "change of mind" or because you found the material too easy, too advanced, or not to your taste. Please review the product description carefully before purchasing.

Intellectual property

All content on https://northfluent.com — including text, graphics, course materials, PDF products, logos, and software — is the intellectual property of NorthFluent or its licensors and is protected by copyright law.

The NorthFluent name and logo are trademarks of NorthFluent. You may not use them without our prior written consent.

If you believe any content on our site infringes your intellectual property rights, please contact us at hello@northfluent.com with details of the alleged infringement.

Limitation of liability

To the maximum extent permitted by law, NorthFluent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from:

  • Your use of (or inability to use) our website or products
  • Errors or inaccuracies in our content
  • Unauthorised access to or alteration of your data
  • Any other matter relating to our service

Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid for the product or service giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Accuracy of course content

Our course materials and PDF resources are created by qualified language professionals. However, language is living and evolving, and we cannot guarantee that every piece of information is current, complete, or applicable to every dialect or regional variation. We recommend supplementing your study with other resources and, where possible, interaction with native speakers.

Governing law & disputes

These Terms are governed by the laws of England and Wales. Any dispute arising from or relating to these Terms or your use of NorthFluent shall first be attempted to be resolved amicably by contacting us. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the EU, you may also have the right to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Changes to these Terms

We may update these Terms and our Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. If we make material changes, we will notify registered users by email. Your continued use of our service after changes are posted constitutes your acceptance of the updated Terms.

For any questions about these Terms or our Privacy Policy, please contact:

NorthFluent
Email: hello@northfluent.com
Website: https://northfluent.com

Note: This document was last updated 1 January 2025. It is not legal advice. If you require advice specific to your circumstances, please consult a qualified solicitor.