Effective date: 1 January 2025 ยท Last updated: 1 January 2025
NorthFluent ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under applicable data protection law including the UK GDPR and EU GDPR where relevant.
When you create a NorthFluent account, we collect:
When you purchase a PDF resource, we collect:
Payment processing is handled by a PCI-DSS compliant third-party processor. NorthFluent never receives or stores your card details.
If you contact us via our contact form, we collect your name, email address, and the content of your message. These are stored in our database solely to allow us to respond to you.
Our server logs may record your IP address, browser type, referring URL, and pages visited. This data is used for security monitoring and aggregate analytics only. We do not use third-party analytics platforms that track you across the web (such as Google Analytics) unless we explicitly say so.
We do not use your personal data for automated decision-making or profiling that has legal or similarly significant effects on you.
We use a small number of essential cookies:
We do not set advertising, tracking, or analytics cookies without your consent. If we ever add optional cookies, we will ask for consent first via a cookie banner.
We share your data with third parties only where necessary to deliver our service:
We never sell, rent, or share your data with advertisers or data brokers.
Depending on your location, you may have the following rights:
To exercise any of these rights, email us at hello@northfluent.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
We retain your account data for as long as your account is active. If you delete your account, we will erase your personal data within 30 days, except where we are required to retain records by law (e.g. for tax purposes).
These Terms of Service ("Terms") govern your use of https://northfluent.com and any products or services offered by NorthFluent. By accessing our website or making a purchase, you agree to these Terms.
If you do not agree to these Terms, please do not use our service.
When you purchase a PDF product from NorthFluent, you receive a personal, non-exclusive, non-transferable licence to download and use that PDF for your own personal educational purposes. You may:
PDF products are delivered electronically immediately after your payment is confirmed. A download link will be sent to your registered email address. If you do not receive your download within one hour, please check your spam folder and then contact us at hello@northfluent.com.
All prices are shown in GBP (ยฃ) unless otherwise stated and are inclusive of any applicable VAT where required. We reserve the right to change prices at any time; however, the price applicable to your order is the price shown at the time you complete your purchase.
Because our products are digital goods delivered immediately upon purchase, you waive your right to a 14-day cooling-off period under the Consumer Contracts Regulations 2013 at the point of purchase.
However, we stand behind the quality of our products. We will issue a full refund at our discretion if:
Refund requests must be made within 14 days of purchase by emailing hello@northfluent.com with your order reference and a description of the issue. We aim to process all refund requests within 5 business days.
We do not offer refunds on the basis of "change of mind" or because you found the material too easy, too advanced, or not to your taste. Please review the product description carefully before purchasing.
All content on https://northfluent.com โ including text, graphics, course materials, PDF products, logos, and software โ is the intellectual property of NorthFluent or its licensors and is protected by copyright law.
The NorthFluent name and logo are trademarks of NorthFluent. You may not use them without our prior written consent.
If you believe any content on our site infringes your intellectual property rights, please contact us at hello@northfluent.com with details of the alleged infringement.
To the maximum extent permitted by law, NorthFluent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from:
Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid for the product or service giving rise to the claim.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
Our course materials and PDF resources are created by qualified language professionals. However, language is living and evolving, and we cannot guarantee that every piece of information is current, complete, or applicable to every dialect or regional variation. We recommend supplementing your study with other resources and, where possible, interaction with native speakers.
These Terms are governed by the laws of England and Wales. Any dispute arising from or relating to these Terms or your use of NorthFluent shall first be attempted to be resolved amicably by contacting us. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer in the EU, you may also have the right to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We may update these Terms and our Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. If we make material changes, we will notify registered users by email. Your continued use of our service after changes are posted constitutes your acceptance of the updated Terms.
For any questions about these Terms or our Privacy Policy, please contact:
NorthFluent
Email: hello@northfluent.com
Website: https://northfluent.com